Your Privacy Is Our Priority
bk33 official is fully transparent about how your personal information is collected, used, and protected. Reading this policy will tell you where your data goes, why it is kept, and how it stays safe.
Introduction and Scope
bk33 official is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") describes what information is collected about you when you use our website, mobile application, or other digital services, how that information is processed, and under what circumstances it may be shared with third parties.
This Policy applies to all registered members, guest users, and anyone who interacts with bk33 official's services. Using our services means you agree to the terms of this Policy. Reading our site's Terms and Conditions will give you full details about the framework governing use of the platform.
In this Policy, "we", "us", or "bk33 official" refers to the organisation that operates the platform. "You" or "user" refers to anyone who accesses this platform or manages an account on it.
What Information We Collect
2.1 Registration and Identity Information
When you create an account on bk33 official, we collect your name, date of birth, mobile number, email address, and password. This information is essential for managing your account.
- Full name (as per national identity card)
- Date of birth (for age verification)
- Mobile number (for OTP verification)
- Email address (for communication and security)
- Payment method details (bKash, Nagad, Rocket)
2.2 Transaction and Financial Information
Financial information required during deposit, withdrawal, and betting activities is collected. This includes transaction amounts, dates and times of transactions, and the identifier of the payment method used. Full payment account numbers are not stored in our system — only the necessary last digits are retained.
2.3 Device and Browsing Information
When you use our site or app, certain technical information is collected automatically — such as IP address, browser type, device identifier, access time, page visit history, and referral source. This information is used to improve service quality and monitor security.
2.4 Cookies and Tracking Technologies
Our platform uses cookies. Session cookies maintain your login state; persistent cookies remember your preferences; analytics cookies gather site statistics. You can control cookies through your browser settings, but disabling certain cookies may limit the functionality of the service.
Purpose of Using Your Information
bk33 official uses your information only for the following legitimate and specific purposes:
3.1 Account Management and Identity Verification
Information is used to create your account, manage the login process, verify your identity (KYC), and confirm your age. Only users aged 21 or above may participate on our platform.
3.2 Payment Processing
Information is used to process deposit and withdrawal transactions. Transactions through our payment methods — bKash, Nagad, and Rocket — are handled securely.
3.3 Customer Support
Information is used to resolve your issues, recover your account, and handle general communication. Our support team is available 24 hours a day, 7 days a week via live chat and email in both Bengali and English.
3.4 Security and Fraud Prevention
Information is analysed to detect and prevent unauthorised account use, duplicate accounts, money laundering, or other illegal activities.
3.5 Service Improvement and Personalisation
Information may be used to analyse your usage patterns, improve your experience on the platform, and keep you informed about relevant promotions and offers.
Information Sharing and Disclosure
bk33 official does not sell your personal information to third parties. However, sharing information may be necessary in certain circumstances:
4.1 Service Partners
Payment processors (bKash, Nagad, Rocket), identity verification providers, technology infrastructure operators, and game software providers may receive the minimum information necessary to deliver their services. These partners are bound by contractual confidentiality obligations.
4.2 Legal Obligations
Information may be provided to relevant authorities when required to comply with a court order, government directive, or applicable law. In such cases, we do not disclose any information beyond what is legally required.
4.3 Business Restructuring
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. You will be notified in advance if such a change occurs.
4.4 With Your Consent
Outside the reasons stated above, information is not shared for any other purpose without your explicit consent.
Data Retention and Security
5.1 Retention Period
Information may be retained for a defined period while your account is active and, after account closure, as needed to meet legal obligations, resolve disputes, or prevent fraud. Information that is no longer needed is securely deleted.
5.2 Technical Security Measures
bk33 official follows industry-standard technical measures to protect your information:
- SSL (Secure Socket Layer) encryption — secures data in transit
- Encrypted database storage
- Two-factor identity verification (OTP-based)
- Regular security testing and audits
- Access controls — only authorised staff can access data
5.3 Security Incident Notification
If a security breach occurs and your information may be at risk, you will be notified as quickly as possible in accordance with applicable law.
Your Rights and Choices
You have the following rights regarding your personal information:
6.1 Right to Access Your Information
You can view the information stored about you at any time by logging into your account or contacting our support team.
6.2 Right to Correct Your Information
If your account contains incorrect or outdated information, you may request a correction. For corrections to identity-related information, you will need to follow the process through our support team.
6.3 Right to Close Your Account
You may request to close your account at any time. Upon closure, all information except what is required for legal and regulatory reasons will be deleted.
6.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you can turn off this option at any time through your account settings or by contacting our support team. However, transaction-related and security notifications cannot be turned off, as they are an essential part of the service.
Minor Users and Age Verification
bk33 official strictly enforces a 21+ age policy. No person under the age of 21 may use this platform. Information required to verify age is collected at registration, and we reserve the right to cancel the account of any user who registers with false information.
If we become aware that someone under the age of 21 has created an account, that account will be closed immediately and the stored information will be deleted. We encourage you to read our Responsible Gaming page to learn more about responsible gaming.
Third-Party Links and Services
Our platform may integrate third-party services — such as payment gateways. These third parties have their own privacy policies, and bk33 official is not responsible for their collection or use of information. You are advised to read the privacy policy of any third-party service before using it.
Our game portfolio includes titles from well-known game studios including Pragmatic Play, PG Soft, JILI, and Evolution. These studios may receive technical data necessary for the functioning of their games, but personally identifiable information is not shared with them.
Policy Changes and Updates
This Privacy Policy may be updated from time to time to reflect business changes, adoption of new technologies, or changes in applicable law. Registered users will be notified in advance of significant changes via email or in-app account notifications.
The date of each update will be noted at the top of the Policy. Continued use of the platform after any change indicates your agreement to the updated Policy. You can visit our About Us page to learn more about our platform.
Last Revised: This Policy was last reviewed in January 2025. If you have any questions, please contact our support team — they are always ready to help in Bengali.
Legal Basis and Applicable Law
This Privacy Policy is drafted in accordance with Bangladesh's applicable data protection laws and the Digital Security Act. We rely on the following grounds as the legal basis for processing your information:
- Fulfilment of contractual obligations — information necessary to provide the service
- Compliance with legal obligations — financial record-keeping and anti-money laundering
- Legitimate business interests — fraud prevention and security
- Your consent — marketing communications and optional information
Any disputes relating to this Policy will be resolved in accordance with the applicable laws of Bangladesh.
Privacy Contact
If you have any questions about this Policy or wish to make a request regarding your information, please contact our support team. We provide service in both Bengali and English, 24/7.